Terms of Service

Last Updated: March 20, 2026

1. Acceptance of Terms

By accessing and using Neovido AI website and services, you accept and agree to be bound by Terms and Conditions of Use. If you do not agree to abide by these Terms, please do not use our services.

2. Description of Service

Neovido AI provides online video enhancement and repair services, including but not limited to:

  • Video quality enhancement
  • Detail enhancement
  • Color enhancement
  • SDR to HDR conversion
  • Super resolution
  • Smart frame interpolation
  • Video watermarking

3. User Accounts

3.1 Account Registration

To use certain features of our services, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

3.3 Account Termination

We reserve the right to suspend or terminate your account and deny access to all or any part of the Service at any time, without prior notice or liability, for any reason whatsoever.

4. User Conduct

You agree not to use the Service for any of the following purposes:

  • To upload, transmit, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable
  • To impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity
  • To interfere with or disrupt the Service or servers or networks connected to the Service
  • To violate any applicable local, state, national, or international law
  • To attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service

5. Payment and Billing

5.1 Fees

Certain features of the Service may be subject to fees. All fees are charged in the currency specified at the time of purchase. We reserve the right to modify our fees at any time.

5.2 Payment Methods

We accept various payment methods including PayPal and WeChat Pay. By providing payment information, you represent that you are authorized to use the payment method and that any payment information you provide is accurate and complete.

5.3 Refund Policy

All sales are final. We do not offer refunds for purchased services unless required by applicable law. If you experience technical issues with our services, please contact our customer support for assistance.

5.4 Credits

Credits purchased on our platform are subject to the following terms:

  • Credits have no cash value and cannot be exchanged for cash or monetary equivalents
  • Credits are non-transferable and cannot be withdrawn or converted to any form of currency
  • We reserve the right to terminate or modify the credits system at any time without prior notice

6. Intellectual Property

6.1 Service Content

The Service and its original content, features, and functionality are and will remain the exclusive property of Neovido AI and its licensors. The Service is protected by copyright, trademark, and other laws.

6.2 User Content

You retain ownership of any content you submit to the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with the Service.

7. Privacy Policy

Your use of the Service is also subject to our Privacy Policy. Please review our Privacy Policy, which also governs the Service and describes how we collect, use, and protect your personal information.

8. Disclaimers and Limitation of Liability

8.1 Service Availability

We do not guarantee that the Service will be uninterrupted, secure, or error-free. The Service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications.

8.2 No Warranty

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8.3 Limitation of Liability

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICE.

9. Indemnification

You agree to indemnify and hold harmless Neovido AI and its affiliates, officers, agents, employees, partners, and licensors from and against any claims, damages, obligations, losses, liabilities, costs, or debts, and expenses (including but not limited to attorney's fees), resulting from or arising out of your use or misuse of the Service.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Neovido AI is headquartered, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right to modify these Terms at any time. All changes are effective immediately when we post them. Your continued use of the Service following the posting of changes constitutes your acceptance of such changes.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Email: szonezl@foxmail.com